The Phoenix Gift Card is a prepaid card which cannot be reloaded. It’s a onetime load card. It is a financial instrument which can be preloaded with a designated amount in Indian Rupees for subsequent use as per cardholder’s requirement.

Card can be used at all merchant outlet that accepts VISA cards in Phoenix Marketcity (Mumbai, Chennai, Pune, Bangalore) Phoenix Palassio Lucknow, Phoenix United (Lucknow & Bareilly), Phoenix Palladium Mumbai only. The card cannot be used to withdraw cash.

Every time the gift card is used, the purchase amount is deducted automatically from the card balance. When you swipe the card at any POS machine, the machine will prompt for PIN. Enter your Gift card PIN details to complete the transaction.

Swipe the card & input the purchase amount, the terminal will prompt for a PIN. User to punch in the correct PIN. Once the Pin is verified the transaction is authenticated / approved.

This is a one-time single load card and the value of the card cannot be topped up.

No, there are no charges for using this card. If there are any merchant charges/fees, it will be directly debited from your card on every transaction. Charges are subjective to change from time to time.

You can purchase The Phoenix gift card at any of the Phoenix Malls located across Mumbai, Chennai, Pune, Bangalore, Lucknow & Bareilly and Online (Respective Malls Website)

No KYC documents are required to purchase the gift card

The beneficiary details are required as all communication regarding their gift card activation and transactions will be sent to their contact details in future.

The card will be activated immediately on payment confirmation.

The validity of the card is three years from the date of activation.

Beneficiary Mobile App: Download the beneficiary mobile app > login > My Cards > the card balance will show IVRS: Call the support number (printed on the back of the card) using your registered mobile number to check the balance on the card Concierge: The cardholder can share the Kit Number at the concierge and check their card balance SMS: After every spend transaction the cardholder gets an SMS with the amount spent and the available card balance

Gift card is one time load card and hence once the gift card limit gets exhausted you need to avail a new card

Beneficiary Mobile App: Download the beneficiary mobile app > Login > Block Card > Select the card you wish to block IVRS: Call the support number (printed on the back of the card) registered mobile number to block and hotlist the card

After you have blocked your card, you can approach your nearest Phoenix Mall Phoenix gift card kiosk & get issued a new card for the fee of INR 25 + taxes . Post which you can call the call centre and get the amount transferred from your blocked gift card to your new gift card. Transfer of balance is only in case of a blocked card

The funds can be transferred only in case of blocked/hot listed/damaged/lost scenarios

There is no limit to the value of shopping for a day. You can shop until the balance amount in the card is exhausted.

You can avail a replacement card incase the gift card has got expired.

No, the card can only be used for POS transaction at Phoenix Malls across India.

An Individual can buy maximum 50 Gift cards in a year with maximum amount of INR 10000 each.

If the purchase value is higher than the gift card value the balance can be paid by the customer in any accepted mode of payment at the vendor.

Yes, any item purchased through PGC can be returned or exchanged as per the return policy of the brand /store.

Any number of gift cards can be consolidated to make the purchased as per the payment policy of the brand/store.

Rs 66+ 18% GST

Timelines: maximum number of days: Within Mumbai/Pune: 2-3 days Lucknow, Bareilly: 4 days Chennai/Bangalore: 4days North East/ J&K: 5-6 days Other States & Cities: 7-10 days

Go Payments has no control over the card delivery. We have partnered with BlueDart for Card Delivery. On the customer portal (on all the Phoenix websites) in card purchase history the AWB number is provided. Card tracking is available on the portal. Delivery timelines may vary subject to lockdown restrictions across various cities & states.

Cannot be done. An address confirmation pop up is shown in the portal for checking the courier address for final confirmation.

A Welcome Letter, the Card, a Pin Mailer and the Terms and Conditions sheet

On the customer portal (on all the Phoenix websites) in card purchase history the AWB number is provided. Once the user clicks on that they will be redirected to the courier partner’s webpage for tracking the card.

Customer Journey (on all the Phoenix websites) > Card Purchase History Tab > Enter Purchaser’s Mobile Number > Validate with OTP > Card Purchase History is shown

The cards are dispatched in an activated state. The cardholder does not need to activate the cards.

If AID, MID & TID issue: Please report to the mall authorities. The mall authorities can whitelist the AID, MID & TID. Any Other Issue: Write to us or call us on the support number (both are mentioned on the back of the card)

Card Delivery cannot be rescheduled. The delivery will be attempted a maximum of 3 times and then RTO (per normal Bank standards).

Orders once placed cannot be cancelled. The purchaser can update the beneficiary mobile number though.